The Convenient Way to Manage
Your Short-Term Cash Needs

 Vantage West CashPlease
Frequently Asked Questions
General Frequently Asked Questions

1. How do I update my personal account information or change my CashPlease® password?
Once you’ve signed in to your account, click “My Account” at the top right of the page to update your personal account information and/or change your CashPlease® password.

2. How do I contact Vantage West Member service?
Please contact us at [email protected] or (800) 888-7882 / Telephone Device for the Deaf (TDD) during business hours - (520) 733-9453

3. Do I need an email address for a CashPlease® account?
Yes, you must have an email address to create a CashPlease® account.

4. What if I forget my CashPlease® password?
Click “forgot password” on the CashPlease® sign in page and enter your email address. Click “request password” and a new password will be emailed to you.

5. How do I view my CashPlease® loan history?
Once you’ve signed in to your CashPlease® account, click “My Loans” at the top right of the page to view your loan history.

6. What email address will the CashPlease® notifications come from?
CashPlease® email notifications will be sent from [email protected] Please add this email address to your list of approved senders to ensure you receive them.

Loan Questions

1. How do I create a CashPlease® account?
Click “GET STARTED" and follow the easy steps to create your CashPlease® account.

2. Why should I get a loan through CashPlease®?
There are so many reasons. Here are the top 5 reasons to use CashPlease®.

  1. You’ll pay less in interest than you would pay with traditional payday loans
  2. If you use the money to pay bills, you’ll avoid late fees and possible hits to your credit score
  3. You can apply for a loan and obtain a decision in minutes
  4. The cash will be in your account in 24 hours or less (upon approval)
  5. For the ease and comfort of working with your own trusted financial institution

3. Who can get a CashPlease® short-term loan?
Access to convenient CashPlease® short-term loans is only available to checking account holders at Vantage West Credit Union. The minimum age for loan eligibility in this program is 18. We do not make credit checks by using credit reports to determine your loan amount. However, we do look at account activity and in some cases we will decline to offer you a loan. There is no guarantee that we will offer you a loan. If you are notified on the website that you are not eligible for a loan, please check back in the future.

4. How much can I borrow?
The CashPlease® loan amount available varies based on your individual checking account activity. However, typical CashPlease® loan amounts generally fall within the $250.00 - $1,000.00 range.

5. How do I know what amount I can borrow?
After you create your account on the CashPlease® website, you will be presented with a screen that displays your maximum loan amount offered. You will then need to request a loan amount that is less than or equal to the loan amount offered. Your requested loan amount must be at least $250.00.

6. How many CashPlease® loans can I have?
You can have only one outstanding CashPlease® loan at any time.

7. How do I receive my CashPlease® money?
Once approved for a loan, we strive to have the funds deposited into your checking account in 24 hours or less.

8. How does repayment of the CashPlease® loan work?
The loan agreements you execute online state the due date(s) for your loan. If you choose the “Easy Pay” option, payment is automatically deducted from your account on the due date(s). If you choose "Manual Pay", you will be responsible for making your payments on time.

9. Once the CashPlease® loan is repaid, can I get another CashPlease® loan?
Yes, after paying off your loan you may revisit the CashPlease® website to see whether you are eligible for a new CashPlease® loan. Please note that you must wait one full day between loans not including the day on which your final payment is processed before requesting another loan (you may check the CashPlease® website for availability at any time). Also, no more than three (3) short-term loans are allowed to a single consumer during a rolling six-month period.